The questions we hear most often.
Quick answers about DispatchShield. Can't find what you're looking for? Reach out — we're happy to help.
About DispatchShield
General
What is DispatchShield?+
An operating system for service businesses. We unify dispatch, jobs, invoicing, approvals, payments, evidence, and AI assistance into one platform.
Who is it for?+
Field-service businesses — locksmiths, garage door, plumbing, HVAC, electrical, appliance repair, roadside, and similar trades.
How long does setup take?+
Most teams are dispatching real jobs within an hour. Importing data and customizing branding usually takes a day.
Pricing & billing
Is there a free plan?+
You can start free without a credit card. Paid plans unlock more team seats, advanced AI features, and customer-facing branding.
How is billing handled?+
Monthly or annual, per company. Cancel any time.
Do you charge per technician?+
Plans include a team-seat allotment. Additional seats are available as needed.
Security & data
Where is my data hosted?+
With a regulated US cloud provider. Backups are encrypted.
Who can see my data?+
Only people you invite, scoped by the role you give them. Tenant isolation is enforced at the database layer.
Can I export my data?+
Yes — invoices, evidence packets, and customer records are exportable from the app.
Platform & integrations
Does it work on mobile?+
Yes. DispatchShield is mobile-first for technicians and dispatchers, and it can be installed as a PWA on phones and tablets.
Do you integrate with payments?+
Yes. Payment processing is supported and reconciled with invoice status.
Can I customize invoices and approvals?+
Yes. The Document Studio lets you customize templates with your brand and content.
Still have questions?
Send us a note — we respond within one business day.